Indonesia is entering a digital era full of opportunities, with its Data Center industry experiencing rapid growth to meet rising demands for cloud computing, AI, and data storage. Yet, this expansion has exposed a critical challenge: the shortage of skilled operational talent.
In this episode of Nusantara Academy’s podcast, Veny Adilia Puspasari hosts a discussion with Maradu Sianturi (Senior Facility Manager, CBRE) and Carel Hukom (HR Manager, PT CBN Nusantara). They provide insights into the causes of talent scarcity, the operational risks involved—including potential power shutdowns—and strategies to strengthen the workforce.
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Rapid Growth and Rising Demand
Indonesia is projected to need 9 million digital talents over the next 15 years, with about 1% required for Data Center operations.
Talent gap in Indonesia’s Data Centers — 60% of positions are filled, 40% remain unfilled.
This surge, driven by digitalization and cloud computing, has outpaced the supply of qualified professionals.
Key Operational Requirements
Effective Data Center operations rely on technical competencies, including:
- Power management and reliability
- Cooling and environmental control systems
- Fire suppression and safety protocols
- Client service and SLA compliance
Most operational roles require a background in electrical engineering, while knowledge of mechanical, electrical, and plumbing (MEP) systems and fire suppression is also critical. Understanding Standard Operating Procedures (SOPs) is essential to prevent risks during maintenance or shutdowns.
Global Talent Competition
Talent scarcity is not unique to Indonesia. Worldwide, companies compete for skilled Data Center professionals, offering attractive salaries and benefits. This global competition further strains Indonesia’s talent pool.
Operational Risks Linked to Talent Shortage
- Power Shutdowns and System Failures: Lack of experienced staff can lead to mismanagement of operational sequences, risking outages.
- SLA Violations: Shortages make it challenging to meet diverse client expectations and service level agreements.
- Higher Operational Costs: Organizations may need to invest in outsourcing, additional training, and backup staff.
- Security Risks: Improperly trained personnel can compromise information security standards like ISO 27001.
Insight from Experts: Maradu emphasizes that power management is the most critical area affected by talent gaps, while Carel notes that soft skills and proactive learning are just as important as technical expertise.
Strategies to Overcome Talent Shortages
Leveraging Third-Party Partnerships
Outsourcing allows Data Centers to supplement internal staff with experienced professionals, ensuring operational continuity and SLA compliance.
Structured Internal Training and Mentorship
Organizations rely on induction programs, daily coaching sessions, and peer-to-peer knowledge sharing to quickly equip new hires with essential operational skills.
Emphasizing Skills and Attitude
Recruitment focuses on strong technical fundamentals, but curiosity, initiative, and proactive behavior are equally valued for long-term retention and effectiveness.
Certification and Continuous Learning
Encouraging certifications in electrical engineering, health and safety, and ISO 27001 helps maintain workforce competency. Regular refresher courses ensure staff stay compliant and vigilant.
Leadership’s Role in Talent Development
- Coaching and Mentoring: Leaders identify high-potential employees and guide them through structured training programs.
- Aligning Training with Business Goals: Balancing immediate operational needs with long-term growth ensures the workforce can support business timelines.
- Investing in Human Capital: While outsourcing addresses short-term gaps, internal development builds sustainable operational excellence.
Carel Hukom highlights that leadership involvement in mentoring directly impacts talent retention, while Maradu stresses that hands-on operational guidance reduces the risk of outages and errors.
Future Outlook for Indonesia’s Data Center Workforc
- Increasing Demand: By 2025, the Asia Pacific region—including Indonesia—will require over 140,000 Data Center professionals.
- Educational Programs: Collaboration between industry and academia can create degree programs, certifications, and specialized training courses.
Professional Communities: Platforms like the Nusantara Digital Community on LinkedIn allow knowledge sharing, collaboration, and mentorship, strengthening the talent ecosystem.
Key Takeaways / Discussion Points
- Indonesia faces a critical shortage of operational talent, risking power shutdowns, SLA breaches, and security issues.
- Rapid industry growth and limited formal training programs exacerbate the scarcity.
- Effective solutions include outsourcing, structured internal training, mentorship, and continuous certification.
- Leadership involvement is crucial to developing and retaining talent while ensuring operational reliability.
- Industry-academia collaboration and professional networks will help prepare the next generation of Data Center professionals.
Conclusion
The scarcity of operational talent in Indonesia’s Data Centers is a multifaceted challenge. By combining strategic outsourcing, structured internal training, leadership-driven development, and continuous certification, organizations can mitigate operational risks and build a sustainable workforce. As Indonesia’s digital landscape evolves, proactive investment in human capital will be essential for maintaining operational excellence, reliability, and competitive advantage.
For more details, listen directly to the podcast on YouTube Nusantara Academy and don’t forget to register for training by contacting https://wa.me/6285176950083
