diGITAL BANKING academy
ACADEMY GOALS
1
Data science: Learners will be equipped with the knowledge and skills to analyze complex data sets and extract valuable insights to support informed decision-making and drive business growth.
2
Digital project management: Learners will learn how to manage and oversee digital projects, including planning, execution, monitoring, and controlling, to ensure successful completion within budget and timeline.
3
Data cleansing/processing: Learners will learn how to identify, clean, and transform raw data to ensure accuracy and reliability, which is crucial for effective data analysis.
4
Data visualization: Learners will be able to translate complex data sets into easily understandable visual representations, including charts, graphs, and dashboards, to help stakeholders identify trends and make informed decisions.
5
AI machine learning: Learners will gain an understanding of artificial intelligence and machine learning, including how to apply these techniques to automate processes, improve accuracy, and drive innovation.
6
Big data: Learners will learn how to handle large, complex data sets and leverage the insights gained to drive business decisions and outcomes.
7
Blockchain: Learners will be introduced to blockchain technology, including its potential applications in banking, such as improving transparency and security in transactions.
8
Cybersecurity: Learners will be taught the fundamentals of cybersecurity and how to identify and mitigate risks to protect against cyber threats, such as data breaches and identity theft.
9
E-channel operations: Learners will gain an understanding of electronic channels, such as mobile banking and online banking, and how to manage these operations to ensure a seamless customer experience.
10
Omni-channel CRM: Learners will learn how to manage customer relationships across multiple channels, including social media, email, and phone, to ensure a consistent and personalized experience
11
Digital contact-center services: Learners will gain an understanding of how to manage digital contact centers, including customer service and support via chatbots, voice assistants, and other digital channels.
12
Cloud computing (serverless architecture): Learners will learn about cloud computing and serverless architecture, including how to design, deploy, and manage cloud-based applications to improve efficiency and scalability.
13
Banking-as-a-Platform and Banking-as-a-Service: Learners will be introduced to the concepts of Banking-as-a-Platform and Banking-as-a-Service, which enable banks to offer third-party financial services and solutions through APIs and other digital channels.
14
Digital governance: Learners will learn how to establish and maintain effective governance structures and processes for digital initiatives, including compliance with legal and regulatory requirements.