The rapid advancement of technology has brought major changes across various sectors, including the data center industry. As the demand for digital services and the internet continues to grow, data centers have become the backbone of business operations, especially in the banking sector.
To maintain efficient and reliable performance, automation has become a key element in managing modern data centers.
In the 10th episode of Podcast Nusantara by Nusantara Data Center Academy (NDCA), host Sari Oktaviani spoke with Adi Heru Satrio Ponsanino (Pak Nino) — Vice President of IT System Operation Strategic Information Technology Group at Bank BCA — about the implementation of automation in data center operations.
The Evolution of Automation in the Data Center Industry
As one of Indonesia’s largest banks, BCA has long implemented various forms of automation in both front-end and back-end operations.
- Front-End Automation:
- Cash Deposit Machines (CDM)
- Automatic passbook printing machines
- Digital queue systems
All designed to improve service efficiency and enhance customer experience.
- Back-End Automation:
- Automated monitoring and reporting systems
- Integrated scheduling
- Cooling Management System that adjusts server temperature and load for energy efficiency
- Integration between the Building Management System (BMS) and data center systems for real-time facility monitoring
Steps and Considerations in Implementing Automation
According to Pak Nino, automation implementation should not be done hastily. There are several key steps to consider:
- Identify needs: Determine what processes need to be automated and why.
- Careful planning: Define when and how automation will be applied.
- Proof of Concept (PoC): Test the system’s effectiveness before full implementation.
- Choose trusted vendors:
- Consider reliability, security, and platform flexibility.
- Prepare for future scenarios if the platform becomes unsupported or requires replacement.
This approach ensures that future migration processes can be carried out without disrupting core operations.
Real Benefits of Automation
Automation delivers significant benefits, both from business and technical perspectives:
- Operational time and cost efficiency
- Reduced human error and improved system reliability
- Enhanced system uptime and stability
- Promotes sustainability through energy savings and reduced paper usage
For BCA, automation is not just about efficiency — it’s a strategic step toward building greener and more sustainable operations.
Conclusion
Automation in data centers is not merely a trend but a strategic necessity for companies aiming to remain competitive in the digital era.
As Pak Nino emphasized, automation is not about replacing humans, but about collaborating with technology to achieve greater efficiency, speed, and reliability.
With the right strategy and implementation, automation will become a vital foundation for the future of the IT industry in Indonesia.
For more details, listen directly to the podcast on YouTube Nusantara Academy and don’t forget to register for training by contacting https://wa.me/6285176950083
